FREQUENTLY ASKED QUESTIONS
ONLINE ORDERS
Yes, there is a $15 flat rate shipping fee. However, we offer free shipping on orders over $45 USD/CAD.
For customer in Canada and the US, please allow up to 5 - 10 business days from the shipment date to receive your order.
Once your package ships you will receive an email with tracking information. If you still need help locating your package, you can reach out to the HugSmart team at info@hugsmartpet.com
We currently only ship within the US (including APO/ FPO addresses) and Canada.
WHOLESALE INQUIRIES
Yes, we do. Please email hs@hugsmartpet.com for more information.
It usually takes up to 2-3 business days to review your application.
Our wholesale order minimum is $250, and we offer free shipping within the US and Canada.